WEBINAR DETAILS:
Thursday, August 8, 2024 at 10:00 AM PT
Speakers:
Shannon Anderson, EV Vehicle-Grid Integration Manager, Nissan Motor Corporation
Samuel Goda, Policy & Government Affairs Manager, Kaluza
Sarah Swickard, Vehicle-Grid Integration Manager, Pacific Gas & Electric Company
Moderated by Zach Woogen, Interim Executive Director, Vehicle-Grid Integration Council
How can we create a positive, seamless experience for residential customers and commercial fleets using vehicle-grid integration (VGI) technologies like managed charging platforms or bidirectional charging equipment? Join us for an insightful webinar covering critical aspects along a customer’s journey, from ensuring smooth technology integrations and enabling customer choice to navigating customer education and balancing behavior changes with compensation mechanisms. Insights from case studies in California and the UK will highlight customer strategies for acquisition, addressing concerns, and maintaining trust to convert early interactions into long-term engagement.
Additionally, this webinar will cover managing perceptions of battery impacts, adhering to customer data privacy laws, controlling costs, and clearly communicating the VGI value proposition. We will also discuss potential tenants for customer education, emphasizing transparency and ease of use, as well as proactive and direct customer guidance that can be offered to support early VGI pilots and emerging large-scale VGI programs.
Register for this webinar to learn:
Strategies for customer empowerment and building trust
Effective customer education without overwhelming technology adopters
Balancing behavior change with compensation
Managing perceptions of battery impacts
Adhering to customer data privacy laws in VGI initiatives
Practical guidance for customer support and communication