Empowering and Enhancing the Customer Experience for Vehicle-Grid Integration

WEBINAR DETAILS:

Thursday, August 8, 2024 at 10:00 AM PT

Speakers:

Shannon Anderson, EV Vehicle-Grid Integration Manager, Nissan Motor Corporation

Samuel Goda, Policy & Government Affairs Manager, Kaluza

Sarah Swickard, Vehicle-Grid Integration Manager, Pacific Gas & Electric Company

Moderated by Zach Woogen, Interim Executive Director, Vehicle-Grid Integration Council


How can we create a positive, seamless experience for residential customers and commercial fleets using vehicle-grid integration (VGI) technologies like managed charging platforms or bidirectional charging equipment? Join us for an insightful webinar covering critical aspects along a customer’s journey, from ensuring smooth technology integrations and enabling customer choice to navigating customer education and balancing behavior changes with compensation mechanisms. Insights from case studies in California and the UK will highlight customer strategies for acquisition, addressing concerns, and maintaining trust to convert early interactions into long-term engagement.

Additionally, this webinar will cover managing perceptions of battery impacts, adhering to customer data privacy laws, controlling costs, and clearly communicating the VGI value proposition. We will also discuss potential tenants for customer education, emphasizing transparency and ease of use, as well as proactive and direct customer guidance that can be offered to support early VGI pilots and emerging large-scale VGI programs.

Register for this webinar to learn:

  • Strategies for customer empowerment and building trust

  • Effective customer education without overwhelming technology adopters

  • Balancing behavior change with compensation

  • Managing perceptions of battery impacts

  • Adhering to customer data privacy laws in VGI initiatives

  • Practical guidance for customer support and communication